ISO 20000-1 is an international standard by ISO (the International organization for Standardization) specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in ISO 20000-1 include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value. The ISO 20000-1 can be implemented by:
a customer seeking services and requiring assurance regarding the quality of those services;
a customer requiring a consistent approach to the service lifecycle by all its service providers, including those in a supply chain;
an organization to demonstrate its capability for the planning, design, transition, delivery and improvement of services;
an organization to monitor, measure and review its SMS and the services;
an organization to improve the planning, design, transition, delivery and improvement of services through effective implementation and operation of an SMS;
an organization or other party performing conformity assessments against the requirements specified in this document;
a provider of training or advice in service management.
The benefits for ISO 20000-1 Certification are:
Endorse Organization commitment to ensure international best practices in IT Service Management processes and benchmark managed services & deliveries.
Increase Productivity with better processes, operating procedures, transparency & accountability in Service Delivery
Confidence among stakeholders, customers, community, employees and the authorities for legal and compliance requirements
International Recognition of Certification improve organisation image and reputation
Advantage over business competitors
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Certification Process
Training Services
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